Warranty Conditions

Caravita Europe s.r.o. offers customers an extended warranty for products clearly marked. The legal rights of the client are not restricted by this warranty. The following warranty conditions apply:

Caravita Europe s.r.o.
Trencianska 827/81
01851 Nova Dubnica

Phone: +1149 8458 603 89 16
E-mail: sales@caravita.eu

More contact details on our website: www.caravita-patioumbrellas.com

Extent of warranty:
Timed: 5 years from the delivery of the goods
Geographical: US and Canada


In the event the warranty claim is accepted, the product shows failure of function, material or processing, which was not caused by wind, hail, snow etc., or inappropriate handling or storage, the purchaser has two options. Purchaser shall either the option to receive replacement parts, or to send the faulty product to our warehouse for repair. Replacement parts and repairs will not be invoiced, and fees for shipment of parts will not be incurred. Purchasers who chose to have faulty products returned to the warehouse may do so for 1 year without incurred shipment costs; after 1 year from date of purchase, the purchaser shall incur shipment costs. If identical replacement parts are no longer available, the purchaser will receive similar parts that are appropriate for the required function. Advanced claims of the warranty, especially of cancellation, reduction or compensation for damages, are excluded.


Warranty protection:
It should be disclosed in advance, if the product case is covered by warranty or not. For this purpose a detailed picture(s) or similar proof should be submitted. We ask that customers discuss any potential warranty case first by phone, and not to send any goods to us without advance notice. As proof of eligibility of warranty a copy of the invoice is reqired. Upon examination or testing emerges that the reported defect on the product is not eligible for a warranty claim, we reserve the right to charge the purchaser the cost of examination of the product.


Warranty exclusion:
Warranty claims are excluded if the product is damaged or destroyed due to the effects of force majeure or to environmental influences such as wind, hail, snow, frost etc., if the product was stored or operated under conditions that do not comply with those stated in the technical specifications, or if damage is caused by incorrect or inappropriate handling, in particular by non-compliance with the operating instructions or by modifications of the product, as well as by common usage, which does not affect the functionality of product.

The above warranty conditions are valid. Statutory rights of the customer are non-restrictive.